Safari Booking Terms and Conditions
Kenya Safari Tours & Combined Kenya / Tanzania Tour Booking Terms / Payment Conditions
A deposit of 40% of total safari cost for (Kenya only safari tours) is required at the time of booking confirmation and balance being payable at or before safari start.
A deposit of 50% of total safari cost for (Kenya / Tanzania combined tours) is required at time of booking confirmation and the balance being payable at or before safari start.
You may also choose to pay full safari amount at booking confirmation if you prefer.
If you decide to make payments by bank / wire transfer you are required to include bank charges incurred on transaction
Safari cancellation policy
Any safari deposit paid shall be refunded less the cost of cancellation fees levied by hotels and administrative costs as below.
|No of days
|Percentage forfeited of tour price
|More than 40 days
|full refund less 5% of the administration fee
|20% of the tour price
|30% of the tour price
|Less than 5 days and no show
Please note that refund will be done within 30 days after cancellation of the safari.
Included are all expenses in respect of safari vehicle, driver guide as per itinerary, meals while on Safari, accommodation, entrance fees to National parks and game reserves.
Tour cars, pop up top Safari minivans, pop up top 4×4 Land Cruiser Jeeps will be provided depending on the tour program/itinerary and number of tour participants. The company reserves the right to employ the services of same standard sub-contractors.
English, German, French, Italian & Spanish- speaking driver guides are provided.
Based on two persons sharing in a twin room / tent. Single rooms are provided at an additional cost (single room supplement). Hotel /lodges / tented camps are named as an indication of category and accommodation may be reserved at same standard hotels/lodges /tented camps. In this case, you shall be notified on your safari accommodation in advance.
Alteration to tours
The company reserves the right to alter arrangements or cancel the operation of a scheduled tour should conditions necessitate.
It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded.
Price are based on tariffs and other operational costs prevailing at the time of printing.
The company and its agents act only as agents of the tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner.
The company liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and no other country.
All claims are subject to the jurisdiction of the courts of the country in which the actions arises.
The company reserves the right to employ subcontractors for all or part of the services.
The company shall not be held responsible for any loss or damages to luggage.
What Information We Collect
We may collect the following types of personal information from you:
Contact Information: Name, email address, phone number, mailing address. Payment Information: Credit/debit card number, expiration date, billing address. Trip Information: Travel dates, destination, accommodations, activities, and preferences. Other Information: Age, gender, passport information, travel history, dietary restrictions, medical conditions, and any other information you provide to us. How We Use Your Information
We use your personal information to:
Process your bookings and payments
Communicate with you about your trip, updates, and marketing offers
Provide customer support
Personalize your travel experience
Comply with legal obligations
We will only use your personal information for the purposes for which it was collected, and we will retain it only for as long as necessary to fulfill those purposes.
Disclosure of Your Information
We may disclose your personal information to third parties under the following circumstances:
To our travel partners, such as airlines, hotels, and tour operators, in order to fulfill your travel arrangements
To our service providers, such as payment processors, email marketing services, and customer relationship management platforms
To comply with legal obligations or to protect the rights and safety of our customers, employees, or others
We will never sell or rent your personal information to third parties.
We take the security of your personal information seriously and have implemented reasonable physical, technical, and administrative measures to safeguard it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices and Rights
You have the right to access, correct, delete, or restrict the use of your personal information. You may also opt-out of receiving marketing communications from us at any time.
To exercise these rights or to submit a privacy-related inquiry or complaint, please contact us using the information below.
Flexivel Kenya Safaris
833-00517 Nairobi Kenya East Africa
Phone Number +245 775522067